7 KIDS BLOG

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Find quick answers to your questions below...
FAQ
• If I order items that are available at different times or items that are currently out of stock, do I have to wait for everything to come in before my items ship?
• Most items in the store ship in 24 to 48 hours. Why do some items take 1 to 2 weeks?
PREORDER INFORMATION
• I purchased preordered items and in-stock items at the same time. When will they ship?
Order Status
• I purchased preordered items and in-stock items at the same time. When will they ship?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• Information on shipping preordered/backordered items
• Store credits
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
• I received the wrong product.
Shipping and Returns
• IMPORTANT INFORMATION REGARDING FREE SHIPPING
• Shipping on preordered/backordered items
• Shipping overages and refunds
• The product I'm ordering says it's available to ship in 1 to 2 weeks. I ordered other in-stock items with it. When will my order ship?
• What is your return policy?
• When will my item ship?
International Shipping
• IMPORTANT CUSTOMS FORM INFORMATION
• Shipping overages
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?