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7kidscollegefund.com is a ShopWiki Approved Store






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Find quick answers to your questions below...
FAQ
• *IMPORTANT INFORMATION* about products with *ASTERISKS* and other information in the titles
• I am trying to access my account on the website but I am getting an error message. What is going on?
• I just placed an order. When can I expect my order to ship?
• I received a Gift Certificate from you. When I try to enter in the number on my new order it says that number has already been applied to another account. What is going on?
• I received a shipping notice on my international order, but when I click on the link to view the information, I receive an error message and no tracking information is available. What is going on?
• I received a shipping notice, but when I click on the link to view the information, the system tells me my account or the transaction do not exist. What is going on?
• If I order items that are available at different times or items that are currently out of stock, do I have to wait for everything to come in before my items ship?
IMPORTANT PREORDER INFORMATION!!!
• Current preorder estimated ship dates
• I am ordering preorder items available at different times. When will my items ship?
• I am ordering preorder items from different companies. When will my items ship?
• I have decided I do not want my preordered items. Can I cancel my order?
• I preordered a product from you, but now my local scrapbooking store has it in stock and my friend got her order from another internet store. Why don't I have my order yet?
• I purchased preordered items and in-stock items at the same time. When will they ship?
• IMPORTANT INFORMATION ABOUT PREORDERS (PLEASE READ IF YOU ARE PREORDERING ANY PRODUCT!!!)
• Will my card be charged right away for my order?
SPECIAL ORDERS
• I want an item that you currently do not carry. Are you able to order that for me?
Order Status
• I purchased preordered items and in-stock items at the same time. When will they ship?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• Information on shipping preordered/backordered items
• Store credits
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Shipping and Returns
• I am choosing overnight or another expedited shipping method. Does the normal processing time of 2 to 3 business days still apply?
• I did not receive my order. What do I do?
• I think my order could fit in a flat-rate envelope or box. Why is the shipping charge so high?
• IMPORTANT INFORMATION REGARDING FREE SHIPPING
• IN-STORE PICK UP information and visiting the store
• Shipping on preordered/backordered items
• Shipping overages and refunds
• What are your shipping rates?
• What is your return policy?
• When will my item ship?
• I received the wrong product.
International Shipping
• I want to be able to track my international shipment. Which mail classes are trackable?
• Shipping overages
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?